Shaw

Shaw Direct

Steps to access DV content

  1. Using the remote control select 'HELP' button
  2. Within 1 second, press the 'D' button

Service notes:

  • A subscriber is required to make an audio selection in the set top box under the user settings. This selection is identified as Descriptive Video.
  • Once DV is selected no other intervention is required. The set top box will default to regular program audio if a DV (SAP) audio track is not available.

Shaw Cablesystems

Steps to access DV content

  1. Menu, then
  2. Menu on the STB remote control
  3. Down Arrow to "SET UP"
  4. Down Arrow to "Audio Setup"
  5. Down Arrow to "Descriptive Video Service"
  6. Right Arrow to "On"

Service notes:

  • The Descriptive Video Service audio selection is a one-time selection to turn on. As such, for the benefit of visually impaired customers and their family members with sight, it is very important for programmers and broadcasters to duplicate the regular default audio as pass through from the main program, onto the DVS channel. Failing to do this will cause customers to lose their audio entirely, when DVS is not offered on that channel.