Helpdesk IT Technician, parental leave cover (2.5 months) - Toronto
Who we are:
Accessible Media Inc. (AMI)’s mission is to entertain, inform and empower Canadians who are blind or partially sighted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI’s vision is to establish and support a voice for Canadians with disabilities, representing their interests, concerns and values through accessible media, reflection and portrayal.
The role:
Currently we are recruiting for a contract Helpdesk IT Technician in our Toronto office. The individual who will fill this role has excellent problem-solving skills, thrives on challenge and actively seeks out opportunities to provide solutions. Excellent communication skills enhance their ability to be a solid team player. If you are interested in being a member of an awesome and passionate team, we would like to hear from you!
Responsibilities:
1. Provides level 1 Helpdesk technical support to local and remote clients.
2. Identifies, troubleshoots and solves computer hardware and or software faults.
3. Troubleshoots and solves network access issues on LAN, WAN and Wi-Fi network infrastructure.
4. Manages (creates, modifies, documents, etc.) service request records reflecting the work performed.
5. Communicates, collaborates and orchestrates with local and remote clients, in person or using an array of communication solutions.
Requirements:
• Working knowledge/experience with Microsoft Windows 10
• Working knowledge/experience with Microsoft Office 365 suite of products (Word, Excel, PowerPoint, Outlook, Skype, Teams, etc.)
• Working knowledge/experience with Apple and/or Android smart devices, including, phones, tablets and operating systems.
• Working knowledge/experience with Active Directory.
• Working knowledge/experience with Laptops, Desktops and Servers from a variety of manufacturers.
• Experience using any helpdesk ticketing system.
• Experience using remote support control solutions like “Go To Assist” or “TeamViewer”, or others.
• Experience with direct client support from a personal, hands-on perspective – good interpersonal skills.
• Experience supporting Adobe Creative Suite (Premiere, AfterFX, PhotoShop, Audition, etc.) is an asset.
• Certification in, or experience with applying, COMPTIA+ based support skills in an IT environment is an asset.
Applicants should email their resume and covering letter to: jobs@ami.ca. Please reference the position title in the subject line of the email.
Accessible Media Inc. is an equal opportunity employer and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. Should you require an accommodation for the recruitment or interview process, please let us know.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted. No phone calls please.